911 Public Safety Telecommunicators (PST) State Practice Exam

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• When initially calling 911, which number should have been dialed to reach the operator?
• Which of the following is crucial for telecommunicators when handling emergency calls?
• All of the following are considered hazardous gas materials EXCEPT:
• HIPAA was designed to protect patients from disclosure of protected oral, written or electronic health information.
• Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies.
• What is a primary focus of the Division of Emergency Management?
• 9-1-1 equipment allows communication centers to receive emergency calls utilizing the 9-1-1 network. This includes Automatic Location Identifier (ALI), Automatic Number Identifier (ANI), ______________.
• Which of the following terms can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career?
• Where is the NCIC located?
• What principle guides PSTs in handling private information?
• Anarchism advocates for a society based on what principles?
• What is the expanded meaning of the acronym TDD?
• The NCIC maintains information on stolen and recovered property as well as wanted and missing persons for how many states and territories?
• Which of the following best describes the Team Concept?
• What is the primary role of the TERT Team?
• Which of the following is not considered a hazardous gas material?
• During what phase of an active shooter event is the shooter actively harming individuals?
• Which of the following is NOT included in the five phases of an active shooter situation?
• Which concept is most closely associated with the response to terrorism involving drug trafficking?
• Which statute relates to conflicts of interest for public safety telecommunicators?
• What type of information does the Florida Crime Information Center (FCIC) deal with?
• Which agency is recognized for providing information about hazardous material incidents?
• Is it true that the primary information system on the NCIC is the National Law Enforcement Telecommunications System?
• What is the goal of the badgering/belligerent tactic?
• What must be done with any disclosure of confidential information?
• Was Florida's Silver Alert Plan made effective by an Executive Order from Barack Obama?
• Which is an example of a solid?
• Do members need to conduct themselves in a manner that reflects favorably on their profession while off duty?
• What does the acronym CAD stand for in the context of telecommunications?
• The Florida Relay Systems (511) assists individuals with hearing and speech impediments in communications with those without 9-1-1 access.
• What is an item that disperses a biological agent called?
• According to standards, what aspect of conduct is crucial for telecommunicators while on and off duty?
• What is housed in the NCIC related to federal data?
• The Emergency Support Functions (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident.
• How are jurisdictions primarily configured?
• When was the AMBER Alert established?
• What does the abbreviation TDD stand for in telecommunication?
• What is a key characteristic of a professional Public Safety Telecommunicator?
• What does negligence of duty refer to in public safety telecommunication?
• A non-emergency incident does not require an immediate response and no imminent threat exists. It is a non-critical situation that requires a(n):
• Which tactic aims to lull a witness into a false sense of security during cross-examination?
• Will a wrong call classification delay a priority call?
• What must telecommunicators uphold in their professional conduct?
• Who can access confidential information during an investigation?
• What action should be taken to ensure a proper response is sent for a call?
• Is the Florida Interoperability Network (FIN) provided by the State of Florida for all public safety disciplines?
• Civil Law deals with the body of statutes that are defined by the government. Is this statement true or false?
• What role does sound judgment play in decision-making for public safety communicators?
• Which type of incident is described as having an immediate threat to life or property?
• Which piece of information is unnecessary for initial call classification?
• A subject who has blocked themselves in an inaccessible area is considered a ______ subject?
• Which term describes the standards and character marked by pride, respect, and a commitment to skill development in a public safety telecommunicator?
• What does the acronym EOP stand for in emergency management?
• In communications, what is critical to the effectiveness of the interaction?
• What responsibility does a telecommunicator have when receiving information about hazardous materials?
• Is the term "Receiver" part of the communications cycle?
• What is the term for the effect of long term mental stress?
• Which of the following enhances the effectiveness of a telecommunicator?
• The acronym NORAD stands for:
• What type of questions may undermine a witness's credibility by demanding precise answers?
• What is the final phase of a hostage situation called?
• What does ESF stand for in emergency management contexts?
• What is essential for the development of a professional Public Safety Telecommunicator?
• Unethical conduct by Public Safety Telecommunicators is perceived as a reflection of what?
• Are the five parts of the communications cycle essential for effective communications: sender, receiver, message, medium, and feedback?
• What type of hazardous material is sulfur classified as?
• During a multi-casualty incident, which of the following is not a responsibility of the communicator?
• Public safety telecommunicators must clearly identify ________ and use caution when making __________ about a situation. Improper inferences and assumptions may lead to the telecommunicator to misinterpret a situation and may result in an incorrect response.
• ESF is supported by which of the following?
• Is a high standard of ethical and moral conduct essential for a professional public safety telecommunicator?
• Which Emergency Support Function (ESF) coordinates federal firefighting activities?
• What are the three levels of activation for the Emergency Operations Center (EOC)?
• Which statement best describes counter-terrorism?
• What does FEMA stand for?
• The following are examples of confidential information except:
• Can providing legal advice attach liability to the telecommunicator and/or the employing agency?
• Telecommunicators must be able to identify when information is inappropriate. Which practice is considered inappropriate?
• True or False: Jurisdictions can include city, county, or region?
• What behavior is not characteristic of effective customer service in a communications center?
• What is the intentional release of toxic biologic agents to harm citizens called?
• What does the acronym ALI stand for?
• Which of the following is NOT a technique to manage stress?
• A past event or delayed call is characterized by which timing aspect?
• Which term refers to an incident requiring urgent response from emergency services?
• Which response is appropriate for a situation that does not require immediate action?
• A ____________ is a device that allows communication with citizens who are hearing impaired and/or unable to verbally communicate, through typing instead of speaking.
• Which Florida State Statute governs the "Sunshine Law"?
• What should telecommunicators do to ensure effective communication during emergencies?
• What is the primary focus of effective communication in emergency situations?
• What county received the first enhanced 911 call in January 1980?
• Where was the first two-way radio used?
• What does NIMS stand for?
• Is FIN (Florida Interoperability Network) a statewide VOIP?
• What tactic aims to portray a witness as unreliable by diminishing their confidence?
• Which one of the following describes a financial conflict as per the relevant statute?
• In emergency communication, the concept of "triage" refers to:
• ____________ use two-way wireless communications between a vehicle and processing center.
• What does the term 'physical safeguards' refer to in the context of the Security Rule?
• What does FEMA stand for?
• Information being disseminated to the public is governed by which of the following?
• Which Emergency Support Function (ESF) is specifically related to firefighting?
• What is the term used to describe communication that maintains confidentiality of health information?
• What are the five parts of the communications cycle?
• Can a telecommunicator face civil liability for violating a law or statute?
• Which piece of information should be obtained first during an emergency call?
• What is typically the primary goal of telecommunicators during an emergency?
• Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten:
• Which term best describes an incident requiring an immediate response due to danger of loss of life?
• What is CHEMTREC known for in emergency situations?
• In terrorism terminology, what does the term 'asset' refer to?
• Active listening is a way of listening and responding that shows interest in what the speaker is saying and ensures mutual understanding.
• In a telephone emergency, what is a telecommunicator's primary responsibility?
• Interpersonal skills encompass communications between how many people?
• What is the primary responsibility of a Public Safety Telecommunicator during an emergency call?
• What is the role of Emergency Coordination Officers?
• Critical Incident Stress Management (CISM) is a structured process for managing the stress involved in a critical incident.
• Public Safety Telecommunicators need to be able to discern the differences between criminal and civil law.
• In a barricaded subjects situation, what phase involves obtaining information about the subject?
• During which phase of a negotiation are demands being received?
• What is the primary function of a dirty bomb?
• True or False: The AMBER Alert is a system used for missing persons under 18?
• Which of the following is NOT a role of Emergency Support Functions?
• All federal, state and local laws for disseminating public information evolve from the Freedom of Information Act also known as:
• Was the DOT Emergency Response Guidebook (ERG) developed by the U.S. Department of Transportation?
• Is having a good sense of humor considered part of having good interpersonal skills?
• What is a defining characteristic of a nerve agent?
• The Security Rule is designed for which type of information protection?
• When was the first enhanced 911 call received?
• Telecommunicators should give information, not advice.
• Which state was the first to utilize 2-way radios for communication in 1933?
• In which year was the first two-way radio used in Bayonne, New Jersey?
• The Health Insurance Portability and Accountability Act of 1996 provides _____________ protections for personal health information.
• In public safety communication, what does the term 'call handling' refer to?
• What is a common result of high-stress levels in a telecommunications environment?
• What alert is specifically related to the serious injury or death of an officer?
• Which of the following is not a responsibility of County Emergency Management?
• What is the implication of a telecommunicator's negligence on duty?
• Where is the Florida Crime Information Center (FCIC) located?
• Which of the following describes the role of the medium in communication?
• Typically, what purpose do depositions serve in relation to telecommunicators?
• In TDD communication, what does the abbreviation "SKSK" indicate?
• What defines a hostage?
• What is the major concern of police during EMS calls?
• What best describes the level of response in a Level 3 activation?
• What do civil complaints typically involve?
• What does decision-making refer to in the context of public safety telecommunications?
• ________ station radios are permanently mounted in the station or remote transmitter site.
• What is defined as violations of criminal laws such as bribery or theft?
• What is an important quality of the confidentiality in information handling?
• In the context of public safety communication, what is the primary purpose of identifying surrounding agencies?
• Can a telecommunicator mention the word "suicide" when interacting with a suicidal caller?
• Which organization is primarily responsible for the Amber Alert system?
• Which United States President signed Senate Bill 800 declaring 911 as the National Communications number on October 26, 1999?
• In disaster situations, the primary goal of emergency management is to achieve what?
• Responding "Cold" to a call by Emergency Medical Services indicates which of the following?
• When was the AMBER alert program established?
• What skill is crucial for telecommunicators when managing multiple emergency calls?
• What should a Telecommunicator adjust based on the caller's understanding?
• Which tactic lulls witnesses into a false sense of security?
• What alert system is initiated after an officer has been seriously injured or killed in the line of duty?
• According to Section 119.01, F.S., are state, county, and municipal records open for personal inspection by any person?
• Which term refers to a legal tool for protecting certain information from being disclosed?
• What is the definition of a multi-casualty incident?
• What is defined as anything of value given to a person due to their position and authority?
• What type of medical treatment do paramedics provide to the injured?
• What is the definition of an asset as it relates to a terrorist organization?
• How is ethics best described in the context of public service?
• Which of the following is a fundamental skill necessary for effective telecommunication?
• Which department is responsible for obtaining criminal justice intelligence using local, state, and national databases?
• How might opposing counsel manipulate the courtroom environment?
• What is one challenge faced by telecommunicators during high-stress calls?
• What is the term for the means of delivery in communication?
• Which skill is critical for a public safety telecommunicator when interacting with callers?
• Information being disseminated to the public is governed by the following:
• The Freedom of Information Act is also known as?
• What part of the communications cycle refers to the content?
• How should emergency telecommunicators prioritize calls?
• Hazardous materials are liquids or gases that when released are capable of causing harm to people, the environment, and property.
• Which executive order did Florida Governor Charlie Crist sign on May 5, 2008?
• When should telecommunicators provide pre-arrival instructions?
• Which Police Department was the first to use an "on the air" voice communication system in 1928?
• Has the DOT Emergency Response Guidebook (ERG) established a six-digit numbering system to identify materials?
• Do EMTs provide advanced life support to victims?
• According to Amber Alert criteria, what is the maximum age for a child to be eligible?
• What is one function of a telecommunicator during emergency situations?
• What does professionalism in the role of a telecommunicator entail?
• What is the primary focus of a trauma center?
• Which is NOT a potential consequence for telecommunicators who fail to adhere to public information laws?
• Which type of center is dedicated to the immediate care of trauma patients?
• What is one of the main goals of Public Safety Telecommunicators during emergencies?
• What is the primary purpose of the AMBER alert program?
• What does the acronym HIPAA stand for?
• The primary role and responsibilities of a TERT team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.
• What defines an emergency situation?
• Anarchism advocates for which of the following beliefs?
• Which skill is critical for telecommunicators during emergency situations?
• What does decision-making in the context of emergency calls refer to?
• Which role is crucial for managing emergency calls?
• Which section of the "Sunshine Law" provides that all state, county, and municipal records are open for personal inspection and copying by any person?
• What is the primary skill set of a Paramedic as it relates to advanced life support?
• What is true about criminal complaints?
• What kind of actions might be classified under criminal activities in public safety?
• What does the term "urgent" refer to in emergency response situations?
• Which Emergency Support Function (ESF) assists in mass care and human services?
• What does NCIC stand for?
• Which state first utilized 2-way radios for communication in 1933?
• Which of the following describes a tactic intended to confuse or fluster a witness?
• How is hazardous material typically classified?
• What does the effective classification of a call help with in a public safety context?
• What is the full name of the guide developed by U.S. and Canadian transportation agencies?
• What role does a telecommunicator serve in emergency situations?
• What principle states that public safety telecommunicators must not leverage their positions for personal benefits?
• Does the NCIC maintain information on stolen and recovered property as well as wanted and missing persons for Guam, American Samoa, and the Mariana Islands?
• When a judge "sustains" an objection during a trial, what is the expected response from the witness?
• Which of the following is an example of professionalism in public safety?
• What does the term "deposition" refer to in legal contexts?
• What tactic prevents important details from reaching the jury?
• What is the primary responsibility of telecommunicators in emergency situations?
• After providing legal advice, what could be attached to a Telecommunicator?
• What does the term "in-progress" refer to in an emergency context?
• Which phase involves the planning of an active shooter event?
• What type of information does CHEMTREC provide?
• What type of hospital specializes in providing comprehensive care for severely injured patients?
• Which of the following is not a consequence of staff absences in a communications center?
• Which is considered a physical sign of stress?
• During courtroom testimony, opposing counsel may use rapid-firing questions to achieve what?
• On what date did President Clinton sign Senate Bill 800 declaring 911 as the National Communications number?
• Which rule outlines safeguards for electronically protected health information?
• What are the five phases of an Active Shooter event?
• What is an implied consequence of mishandling private information?
• What is the purpose of the placards on conveyances that transport hazardous materials?
• Why is the nature of the incident important in emergency communication?
• What does a dirty bomb primarily aim to disperse?
• According to emergency management practices, which entity is primarily responsible for formulating disaster management plans?
• What is the primary purpose of crisis counseling as provided by FEMA?
• What is the age threshold for activating a Silver Alert for a missing person?
• What can indicate a higher priority emergency call?
• What does the acronym ATU stand for in emergency services?
• Dispatch all calls with ______, ______, and ______.
• Which behavior may indicate a telecommunicator is experiencing excessive stress?
• What is a chemical agent defined as?
• To recognize when information is not appropriate, what should a telecommunicator focus on?
• How many million FCIC transactions are performed monthly?
• Which of the following represents a critical aspect of emergency management?
• What stressors are unique to Telecommunicators?
• What is the primary role of the Emergency Response Taskforce (TERT) team?
• Typically, liability exposure for public safety agencies revolves around issues where the service and ____________ did not meet the expectations of the public.
• Intentional release of toxic biological agents to harm citizens is known as?
• How are jurisdictions primarily configured in public safety telecommunications?
• Which statement best defines terrorism?
• What is a delayed emergency call referred to as?
• What does "in progress" refer to regarding an event's timing?
• What is the primary purpose of the National Incident Management System (NIMS) in public safety communications?
• What is the role of a Telecommunicator during a disaster?
• What is the main focus of anti-terrorism measures?
• Which type of communication is important in building rapport with callers?
• What device allows individuals to communicate by typing instead of speaking?
• What type of information should telecommunicators avoid providing to callers?
• Does civil law deal with disputes between individuals and organizations?
• What must the telecommunicator do to handle the situation effectively?
• What is essential for decision-making in emergency situations?
• What is the correct order of questions a telecommunicator should ask to understand an incident?
• Which alerts are displayed on lottery machines and dynamic message signs?
• What term describes a situation where imminent danger is present?
• Which organization manages communications for first responders?
• What was the first documented form of police communication?
• What is a common sign of physical stress?
• Which of the following is NOT considered a form of terrorism?
• In what year were police cars first equipped with radio receivers?
• Is it true that Personal Gain refers to telecommunicators using their positions for self-advantage?
• True or False: The Florida Crime Information Center (FCIC) provides accurate criminal justice information to agencies.
• Which rule specifies safeguards for covered entities to ensure confidentiality of electronically protected health information?
• What term describes a stress reaction resulting from unpleasant or harmful events?
• How long can the response duration for TERT range depending on the area and severity of an incident?
• What number do you dial to reach the Florida Relay Systems?
• Which term refers to an individual or group available to terrorists for operational support?
• Which of the following is NOT a type of jurisdiction configuration?
• What does the acronym BNICE stand for?
• What is a common consequence of miscommunication during a 911 call?
• What type of stress is most associated with burnout?
• In the context of emergency services, what does ESF stand for?
• If a judge makes the ruling to sustain, which of the following is NOT true?
• What should telecommunicators prioritize when assessing a potential active shooter situation?
• Which organization supports citizens and first responders to improve national preparedness and response to hazards?
• What method is used by emergency medical personnel to grade the severity of a traumatic injury?
• What is the term for using drug trafficking to fund operations?
• What is the primary focus of the Emergency Support Functions (ESF)?
• Does the Sunshine Law provide that limited records made by public agencies are available for inspection?
• What is a deposition commonly known as?
• Florida Statute 252.35 is related to which aspect of emergency management?
• Which organization is primarily responsible for coordinating national emergency response efforts?
• What is defined as a microorganism that causes disease in personnel, plants, or animals?
• Which tactic confuses witnesses and demonstrates their lack of confidence?
• Eustress is defined as any stress associated with negative experiences or negative emotions.
• Which type of information cannot be obtained from the Florida Crime Information Center (FCIC)?
• What vital information should be obtained first in order to properly classify a call?
• What is a key responsibility of telecommunicators regarding private information?
• What was made effective by an Executive Order signed by Charlie Crist on October 8, 2008?
• The Florida Interoperability Network (FIN) allows:
• What should PSTs avoid when handling personal data?
• Florida’s Silver Alert is designed to assist in the recovery of whom?
• In the context of providing service, what is the meaning of 'Standard of care'?
• The frequency of distress is typically higher in which group?
• What system allows communication centers to receive location and number information on emergency calls?
• Which is an example of a liquid?
• Legal advice can be obtained from whom?
• What is a common objective of tactics used by opposing counsel?
• Does FEMA provide services for crisis counseling and legal services?
• What materials are described as burning in the presence of an ignition source?
• What is an essential skill for effective telecommunicators in crisis situations?
• To fit the criteria for an AMBER Alert activation, a person must be under what age?
• Which term describes behavior and attitude patterns marked by pride in oneself and commitment to skill development?
• Which of the following is essential for effective communication in telecommunication?
• A law enforcement Telecommunicator will not be required to take a CPR course.
• What is the role of telecommunicators in emergency response?
• In what phase is information about a barricaded subject typically gathered?
• Which form of questioning is best for gathering specific information from callers?
• Which of the following operations is NOT managed by FEMA?
• Which substance requires protection mainly from skin and eye exposure?
• Which of the following should be avoided during a telecommunication exchange with a distressed caller?
• What is the main focus of Active Listening in a telecommunication context?
• What is the primary focus of a Telecommunicator when handling calls for service?
• Is Chemtrec an emergency call center that provides assistance for hazardous material incidents during the week only?
• Which of the following is NOT an example of a positive interpersonal skill?
• Multifunctional dexterity is:
• What organization aims to improve national capabilities for dealing with hazards?
• What tactic can opposing counsel use to show inconsistency in an investigation or testimony?
• Which of the following cannot be found in FCIC?
• Which types of incidents must be reported to the State Watch Office?
• What network is designed specifically for interoperability in Florida?
• In a communications center, what is the appropriate way to handle caller information?
• Which advanced procedure is included in the skill set of a Paramedic?
• Which typical component is NOT included in a communication center?
• Which of the following is a key component in gathering information during an emergency call?
• The Americans with Disabilities Act (ADA) dictates that 9-1-1 services must be accessible to people with _____________.
• The use of 911 equipment initiates with a call via landline or cellular, and what other method?
• In decision-making, using what type of judgment is essential when responding to emergencies?
• What year were police cars first equipped with radio receivers?
• Which skill is included in active listening?
• Which entity provides a framework for incident management?
• Which concept refers to the established guidelines for behavior within public safety roles?
• Which strategy can help telecommunicators establish rapport with callers?
• What is the nature of offenses in criminal complaints?
• A _______ consists of two or more people working together to accomplish a common goal.
• Mobile radios and portable radios can both be defined as a radio small enough for a responder to carry at all times.
• What should Telecommunicators prioritize when responding to a call?
• Which tactic is used by opposing counsel to confuse witnesses through rapid questioning?
• When handling disaster calls such as plane crashes, what information should always be gathered?
• What did the Chicago Police Department update in 1870?
• The Emergency Support Function's (ESF) are designed for what purpose?
• What is the primary focus of the Law Enforcement Officer (LEO) alert system?
• Who is not part of Florida's State Emergency Response Team (SERT)?
• Which statement about the Sunshine Law is true?
• Which tactic is used to cause lack of concentration by focusing on an error?
• What does suggestive questioning aim to do?
• What is the primary role of a Public Safety Telecommunicator?
• Lack of work ethic, low morale, and difficulty concentrating are all examples of what type of stress?
• What type of information is essential for determining the response required in a call?
• Where can officers identify a material by finding its number?
• According to the Department of Homeland Security, which area is not their responsibility?
• What is critical for telecommunicators when handling confidential information?
• What term should be used in court when the exact information is not known?
• What term describes a group working together towards a common goal?
• Is the FCIC administered by the Florida Department of Law Enforcement?
• Florida Statute 252.35 primarily deals with which subject?
• What is a key responsibility of a telecommunicator during emergencies?
• In civil questioning cases, what should telecommunicators rely on?
• What is the term for the phase during a hostage situation that results in surrender, arrest, or meeting demands?
• According to FEMA, what services are provided for crisis counseling?
• What liability can arise from a Telecommunicator providing legal advice?
• To provoke a witness into offering more information than allowed, which tactic might be employed?
• What is the duty of a responsible party to take action to prevent harm called?
• Which term means a witness may answer a question?
• What role does documentation play in the work of a telecommunicator?
• In what decade were the first handheld radios introduced?
• Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten ______________.
• In what year was the first statewide radio system implemented by the Connecticut State Police?
• What term describes the structure that links authority and responsibility in an organization?
• Any disclosure of confidential information must be documented and released only to whom?
• Who must recommend the activation of an Amber Alert?
• How should a telecommunicator prioritize calls during a high-volume emergency?
• What is the purpose of an Emergency Operations Center (EOC)?
• Which tactic is used by opposing counsel to obtain inconsistent or conflicting answers from a witness?
• What Senate Bill designated 911 as the National Communications number in 1999?
• An emergency incident is one that requires an immediate response due to persons in imminent danger or loss of life or limb, or injuries beyond immediate first aid.
• During emergency situations, what is an essential procedure a telecommunicator must complete?
• A fire engine and an ambulance are examples of what type of units?
• What is a key aspect of effective communication for Telecommunicators?
• Which alert specifically focuses on missing elderly individuals?
• In which phase has the suspect made plans and committed to the act?
• Where is the emergency number 911 used?